HALKATS.COM

Refund & Return Policy

Clear rules for returns, exchanges, damaged goods, and marketplace purchases.

Effective Date	Aug 19, 2026
Last Updated	Aug 19, 2026
Applies To	Purchases made through Halkats.com

 

POLICY AT A GLANCE Most eligible products of USA origin may be returned within 15 calendar days after confirmed delivery. Return authorization is required before sending an item back.  Important: Imported items are final sale once the order has been placed with our overseas supplier. These orders cannot be canceled, returned, or exchanged due to a change of mind. This restriction does not apply if an item arrives damaged, defective, materially different from its description, or incorrect, or when a cancellation, replacement, or refund is required by applicable law.

 

1. Scope

This Refund & Return Policy applies to eligible products purchased through Halkats.com. Products may be sold directly by Halkats or by independent marketplace sellers. The product page, order confirmation, or receipt may identify the applicable seller and any clearly disclosed seller-specific conditions.

If a seller-specific policy gives the customer greater protection than this policy, the more favorable policy applies. Nothing in this policy limits rights that cannot legally be waived.

2. Standard Return Window

You may request a return of USA originated products within 15 calendar days after the carrier records the order as delivered. If an order arrives in separate shipments, the return period for each item begins on that item's delivery date.

A return request must be submitted through by emailing support@halkats.com. Do not send a product back until return instructions or a return authorization have been issued.

Note: Most eligible products of USA origin may be returned within 15 calendar days after confirmed delivery. Return authorization is required before sending an item back. 

Important: Imported items are final sale once the order has been placed with our overseas supplier. These orders cannot be canceled, returned, or exchanged due to a change of mind.

This restriction does not apply if an item arrives damaged, defective, materially different from its description, or incorrect, or when a cancellation, replacement, or refund is required by applicable law.

3. Return Eligibility

To qualify for a standard return, the product generally must be:

•       Unused, unworn, and unwashed;

•       In substantially the same condition in which it was received;

•       Returned with original packaging, tags, accessories, manuals, certificates, and promotional items; and

•       Accompanied by the order number or other proof of purchase.

•    Photographs of the returned product need to be emailed to  supoort@halkats.com with the order number

Reasonable inspection of an item does not automatically make it ineligible, but products showing use, damage, alteration, missing parts, or improper handling may be denied or may receive a reduced refund where permitted by law and clearly explained to the customer.

Note: Most eligible products of USA origin may be returned within 15 calendar days after confirmed delivery. Return authorization is required before sending an item back.

4. Items Generally Not Returnable

Unless defective, damaged, incorrectly supplied, or otherwise required by law, the following items are generally not eligible for return:

•       Personalized, engraved, made-to-order, or custom products;

•       Perishable goods, food, flowers, and products with a limited shelf life;

•       Opened cosmetics, intimate goods, or hygiene-sensitive products when health or safety concerns prevent resale;

•    For preference-based returns, such as ordering the wrong size or changing your mind;

•       Digital products, downloadable content, gift cards, and prepaid codes after delivery or redemption;

•       Hazardous materials, flammable liquids, and restricted products;

•       Products marked "Final Sale" before purchase; and

•       Items returned after the applicable return period without an approved exception.

•     Important: Imported items are final sale once the order has been placed with our overseas supplier. These orders cannot be canceled, returned, or exchanged due to a change of mind.

•    This restriction does not apply if an item arrives damaged, defective, materially different from its description, or incorrect, or when a cancellation, replacement, or refund is required by applicable law.

5. Damaged, Defective, Incorrect, or Missing Items

Contact support@halkats.com within 7 calendar days after delivery, if an item arrives damaged, defective, incomplete, or different from what was ordered. Include the order number, a description of the issue, photographs of the product and packaging when reasonably available, and any relevant serial or model number.

After review, Halkats or the applicable seller may provide a replacement, repair, refund, missing component, or other legally appropriate remedy. Do not discard the item or its packaging until instructed to do so.

A short reporting period helps us investigate carrier or seller problems, but it does not eliminate non-waivable legal rights.

6. Return Shipping

If the return results from a damaged, defective, incorrect, counterfeit, materially misdescribed, or incorrectly shipped product, the responsible seller will provide or reimburse reasonable standard return shipping.

Original shipping charges are not refundable unless required by law or the return results from seller error.

Use the provided return label when one is issued. Customers using their own carrier should choose a trackable and appropriately ensured service. Halkats is not responsible for a self-shipped return that is lost before receiving.

7. Refund Processing

Returned products are inspected after receipt. If approved, the refund will be issued to the original payment method, generally within 10 business days after inspection. Financial institutions may require additional time to post the credit.

A refund may include the item price and applicable tax. Shipping, expedited-delivery charges, gift wrapping, return-postage deductions, or clearly disclosed restocking charges may be excluded where permitted by law. No restocking fee will be charged for defective, damaged, incorrect, or materially misdescribed products.

8. Exchanges

Exchanges depend on seller's discretion or availability or/and the applicable seller's procedures. No exchanges are allowed for Items originating from outside the USA. 

9. Cancellations

A cancellation may be requested within 24 hours of placing the Order, after which the order cannot be cancelled. Orders already processed, customized, or transferred to a carrier cannot be cancelled. If Halkats or a seller cancels an order after payment, the affected amount will be refunded to the original payment method.

10. Marketplace Seller Disputes

When an independent seller fulfills the order, the seller is initially responsible for evaluating the return and providing the approved remedy. If the seller does not respond or the proposed resolution is inadequate, contact Halkats at support@halkats.com. Halkats may review communications, tracking, photographs, listing information, and other relevant evidence and may facilitate a resolution.

11. Chargebacks and Abuse

Please contact customer support before initiating a payment dispute so that we can attempt to resolve the problem. This request does not limit lawful billing-dispute or chargeback rights. Fraudulent returns, altered merchandise, empty-package returns, repeated policy abuse, or false claims may result in denial of a return, account restrictions, or referral to appropriate authorities.

12. Contact Us

Return requests and questions may be directed to support@halkats.com. Where applicable, a physical return address may be supplied with approved return instructions.

Business Name: Halkats.com

5330 Erickson Drive, Granite Bay, CA 95746. USA

Email: support@halkats.com

Phone: +1 661 431 5260